MedTracker Patient User Guide

Your complete guide to managing medications safely and effectively

Getting Started

Logging In

  1. Go to your MedTracker website (provided by your healthcare provider)
  2. Enter your email address and password
  3. Click "Log in"
First Time Login: You may be asked to change your password. Consider enabling Two-Factor Authentication (2FA) for extra security.

Your Dashboard

Your dashboard shows everything you need at a glance.

Top Statistics Cards

  • Active Medications - How many medications you're currently taking
  • Doses Due Today - Number of doses you need to take today
  • Next Dose - When your next medication is due (with color coding)
  • Weekly Adherence - Your adherence percentage for the past 7 days

Color Codes for Next Dose

  • Green More than 2 hours away (you're good!)
  • Yellow 1-2 hours away (prepare your medication)
  • Red Less than 1 hour away (take it soon!)

Alerts & Reminders

This section shows important notifications:

  • Missed Doses - Doses you forgot to take
  • Low Inventory - Medications running low (time to refill!)

Quick Actions

Buttons to perform common tasks:

  • Add New Medication
  • Log a Dose
  • Request Refill
  • View All Medications

Managing Your Medications

Adding a New Medication

  1. Click "Add New Medication" from your dashboard or the Medications menu
  2. Fill in the medication details:
    • Search for medication - Start typing and select from the list
    • Dosage - How much you take (e.g., "1 tablet")
    • Frequency - How often (e.g., "Twice daily")
    • Schedule Times - Specific times to take it (e.g., 8:00 AM, 8:00 PM)
    • Start Date - When you started taking it
    • Current Supply - How many doses you have left
    • Instructions - Any special directions (e.g., "Take with food")
  3. Click "Add Medication"
Schedule Times Tip: Click the "+" button to add multiple times per day. Times are shown in order automatically. Remove a time by clicking the "×" next to it.

Viewing Your Medications

Click "My Medications" in the navigation menu to see all your medications with:

  • Name and strength
  • Dosage and frequency
  • Current supply
  • Adherence percentage
  • Status (Active/Paused/Discontinued)
Important: Never stop taking a medication without consulting your healthcare provider first!

Logging Doses

Quick Log (Fastest Method)

From Your Dashboard:

  1. Find the medication in your "Upcoming Doses" table
  2. Click the "Log Now" button
  3. Done! The dose is recorded as "Taken" at the current time

Status Colors

  • Taken Dose was taken as scheduled
  • Missed Dose was not taken
  • Skipped Dose intentionally not taken

Detailed Dose Entry

Use this when you need to:

  • Record a dose you took earlier
  • Add notes about side effects
  • Document a specific time

Steps:

  1. Go to the medication's detail page
  2. Click "Log Dose" or "View Dose History" → "Add New Dose Log"
  3. Fill in the details (time, status, notes)
  4. Click "Log Dose"

Requesting Refills

When to Request a Refill

Request a refill when:

  • Your "Low Inventory" alert appears
  • You have 7 days or less of medication left
  • You're planning to travel and need extra supply

How to Request a Refill

  1. Go to "Refill Requests" in the navigation menu
  2. Click "Request New Refill"
  3. Fill in the form (medication, pharmacy, quantity, notes)
  4. Click "Submit Request"

Status Badges

  • Pending Waiting for provider/pharmacist to review
  • Approved Your provider approved it, pharmacist will fill it
  • Denied Not approved (check notes for reason)
  • Filled Ready for pickup!

Understanding Adherence

What is Adherence?

Adherence is how well you follow your medication schedule. It's calculated as:

Adherence = (Doses You Took / Doses You Should Have Taken) × 100

Example:

  • You're supposed to take 2 doses per day
  • Over 7 days, that's 14 doses
  • You took 12 doses
  • Adherence = (12 / 14) × 100 = 85.7%

Adherence Colors

  • 90% or higher Excellent! Keep it up!
  • 70-89% Good, but try to improve
  • Below 70% Needs attention - talk to your provider

Why Adherence Matters

Taking medications as prescribed:

  • Helps them work properly
  • Prevents complications
  • Reduces hospitalizations
  • Improves your health outcomes
Struggling with adherence? Set phone reminders, use a pill organizer, talk to your doctor about simplifying your schedule, or ask about medications with fewer daily doses.

Account Security

Your Privacy is Protected

MedTracker is HIPAA compliant, which means:

  • 🔒 Your medical information is encrypted
  • 👤 Only authorized people can access it
  • 📝 All access is logged for security
  • 🚫 Your data is never shared without permission

Password Best Practices

Create a Strong Password:

  • At least 12 characters long
  • Mix of uppercase, lowercase, numbers, and symbols
  • Don't use common words or personal information
  • Examples: Meds@Home2025!, TakingMy#Pills24

Two-Factor Authentication (2FA)

Highly Recommended! With 2FA enabled, logging in requires your password PLUS a code from your phone.

To Enable 2FA:

  1. Click your name in the top-right corner
  2. Select "Profile"
  3. Click "Enable Two-Factor Authentication"
  4. Follow the setup instructions
  5. Save your recovery codes in a safe place

Session Timeout

For your safety, MedTracker will automatically log you out after 30 minutes of inactivity.

Always log out when: Using a shared or public computer, finished managing your medications, or leaving your device unattended.

Troubleshooting

I Forgot My Password

  1. Click "Forgot your password?" on the login page
  2. Enter your email address
  3. Click "Email Password Reset Link"
  4. Check your email for the reset link
  5. Click the link and create a new password
Didn't receive the email? Check your spam/junk folder, make sure you used the correct email address, wait a few minutes and try again, or contact your healthcare provider.

I Can't Find My Medication in the Search

The medication might not be in the database yet.

Solutions:

  1. Try searching by generic name instead of brand name (e.g., "ibuprofen" instead of "Advil")
  2. Try searching by brand name if you used generic
  3. Contact your administrator to add the medication

My Adherence Percentage Seems Wrong

Common causes:

  • Schedule times not set - Make sure you've added specific times
  • Haven't logged doses - The system only counts logged doses
  • Recently added medication - Give it a few days to calculate accurately

Frequently Asked Questions

Do I need to log every single dose?

Yes, for best results. Logging all doses helps track your adherence accurately, identify patterns or issues, share accurate information with your doctor, and trigger refill reminders at the right time.

Quick logging from your dashboard takes less than 5 seconds!

What if I take a medication "as needed" (PRN)?

For as-needed medications:

  1. Add the medication with frequency: "As Needed"
  2. Don't set specific schedule times
  3. Log each dose whenever you take it
  4. Add notes about why you took it (e.g., "headache", "pain level 7")

Can my family members see my medications?

Only if you have a designated caregiver. Your healthcare provider can assign a caregiver to your account. Caregivers can view your medications, log doses on your behalf, request refills for you, and see your adherence.

What if I miss several doses?

Don't double up! Here's what to do:
  1. Log the missed doses in MedTracker (mark as "Missed")
  2. Contact your healthcare provider for guidance
  3. Resume your normal schedule unless told otherwise
  4. Never take extra doses to "catch up" without asking your doctor

Can I use MedTracker for vitamins and supplements?

Yes! Add vitamins and supplements just like prescription medications. This helps track everything you're taking, prevents interactions, shows complete picture to your doctor, and maintains adherence tracking.

Is my information backed up?

Yes! Your data is automatically backed up daily, encrypted for security, stored redundantly, and recoverable in case of issues. You don't need to do anything - it's all automatic.

Quick Reference Card

Daily Routine

  1. ✅ Log in to MedTracker
  2. ✅ Check dashboard for upcoming doses
  3. ✅ Log doses as you take them (use Quick Log!)
  4. ✅ Check alerts for missed doses or low inventory
  5. ✅ Log out when done

Weekly Tasks

  • 📊 Review your weekly adherence
  • 💊 Check current supply for all medications
  • 🔔 Request refills for medications running low

Important Reminders

  • 🔐 Never share your password
  • 💬 Contact your doctor before stopping any medication
  • ⏰ Set phone alarms as backups
  • 📱 Use mobile device for quick access
  • 🆘 MedTracker is NOT for emergencies - call 911

Getting Help

Issue Type Contact
Medical Emergency Call 911
Medical Questions, Side Effects, Prescription Changes Your Healthcare Provider
Login Issues, Website Problems, Account Questions support@domain101.xyz
Privacy or Security Concerns security@domain101.xyz